Mirsia has over 19 years of work experience at the Australian Migrant Resource Centre and has held leadership positions in various programs across the organisation working with refugees, asylum seekers, people with disabilities, the elderly and other migrants. Her roles within AMRC included the management of Humanitarian Settlement Services (HSS), Status Resolution Support Services (SRSS), Complex Case Support (CCS), in service improvement and development such as Home Care Packages through My Aged Care, service provision through National Disability Insurance Scheme (NDIS) and employment initiatives such as Launch into Work, Women’s Employment into Action and management of the MRCWorks as an RTO. Having arrived in Australia as a Kosovar refugee, she is passionate about supporting and empowering migrants and refugees and developing stronger communities. She is on the Board of the Settlement Council of Australia, Chair of the Woodville Gardens Governing Council, a member of the SA Ambulance Consumer and Community Advisory Committee and is a regular member of a number of networks within the Settlement and Health sectors. With a wealth of information about diverse communities’ expectations and vulnerabilities, she is driven by the need for cultural understanding and safety to assist in the empowerment of refugees and migrants and better outcomes for all to belong and thrive.