The Communication for Safe Care (C4SC) project is a Department of Social Services funded NSW Health project, aiming to enhance healthcare access for people with communication support needs. The project is also partnered with the University of Sydney. 1.2 million Australians have a communication disability, and the inability to communicate in a healthcare setting can mean poor transfer of healthcare information, misdiagnosis, poor healthcare outcomes and preventable death. The C4SC project is working with four services across South Western Sydney and Western NSW to identify the main issues to communication, as well as co-design solutions with people with lived experience. 
At the core of our project is the message of accessibility and inclusive communication. We believe through educating people on accessible communication, we will help ALL people with communication support needs. We learned that nothing can be done without the person experiencing the problem guiding the solution.

Plain Language Abstract

This presentation is about health and communication.

People who have communication differences and difficulties can have health problems. They can have more difficulty when they go to doctors. They might have difficulties sharing information and getting the information that they need.

We did a project called Communication for Safe Care (C4SC).

We worked with four big services for health in NSW.

We asked people with communication differences about their communication difficulties at the services.

We made workshops with them to make things better.

Each of the services made a plan to make things better.