Disability service providers and service users are increasingly required to demonstrate evidence of outcomes to secure support and services. Outcomes measurement can support service evaluation and improvement activities, drive innovation, and increase accountability. Outcomes measurement can also support understanding how people with disabilities are faring to promote equality of outcomes and support advocacy. This paper explores the development of the outcomes framework and measurement approach of an in-home and community support service and the outcomes of value described by customers.

Plain Language Abstract

This presentation is about outcomes. Outcomes are a way of describing how someone is doing with a goal or a part of their life. 

There are many ways to measure if someone is achieving a goal or change in their life. 

We looked at a lot of information in one big disability organisation. We talked to people who used the organisation. 

We asked people how they measured outcomes. 

Some people wanted the outcome of something being better or the outcome of achieving a goal. Some people wanted an outcome of things staying the same. 

We learnt about how outcomes are measured. We learnt that measuring outcomes can be difficult.